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Finding Incorrect Records on Ancestry.com? Here’s How to Fix Them

by Donna Streetenberger

Have you ever come across information on Ancestry.com, or another genealogy site, that was clearly incorrect –  either because the record itself contained errors or because the information was transcribed incorrectly? Did you take the time to correct it? 

When conducting research, avid family historians regularly encounter errors. This often occurs in the spelling of a first or last name on records like the census, where the enumerator was not careful to verify spelling. Or it may happen during transcription from documents with sloppy or excessively cursive handwriting.

Erroneous information on genealogical records, or in their indexes, has an impact on us all. Not only does it limit the chance that the record will be easily discoverable by those looking for it – but it increases the chance that incorrect information will be copied and spread by others. And that is always bad for the genealogical community. That’s why it is so important that we all take a moment to correct misinformation when we find it.

While it can be very difficult to submit corrected information to websites (since many do not have a clear way to do so), sites like Ancestry and MyHeritage make it quite easy to correct errors. This article focuses on making changes on Ancestry.com and covers, in detail, why you might find incorrect records and how to go about submitting changes. To find out how to submit corrections to MyHeritage please read about it on on their blog.

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Make Instant Discoveries in Your Family Tree Now
Imagine adding your family tree to a simple website and getting hundreds of new family history discoveries instantly.

MyHeritage is offering 2 free weeks of access to their extensive collection of 18 billion historical records, as well as their matching technology that instantly connects you with new information about your ancestors. Sign up using the link below to find out what you can uncover about your family.

Family History Daily is an affiliate partner of Ancestry.com and, while this does not impact the information in this article, we may earn a commission to support our work if you follow a link to their site from this page and make a purchase.

The Top Reasons for Misinformation on Ancestry.com

Incorrect Transcriptions

One of the top reasons for misinformation is an incorrect transcription. Many online records were indexed (or completely transcribed) by dedicated volunteers and mistakes do happen, especially with poor and archaic handwriting, disintegrating documents, or faded text.

Below is an incorrect transcription found on Ancestry.com. In this example, research was being conducted for an ancestor named Corrine. After searching the 1920 U.S. Census, it was found that she was incorrectly listed as “Carmine” on this record summary page.
Correcting Ancestry.com Records, 1920 Source Citation

We know this is an error in transcription because when viewing the original, handwritten 1920 census record, she was listed – correctly – as “Corrine” by the census taker. Still, you can see how this mistake could have happened.
Correcting Ancestry.com Records, 1920 census original census record

Incorrect Original Records

Another common reason for incorrect records is original document being wrong. This is seen in everything from birth and death records, to census records, and even on some tombstones.

Census takers were the most notorious for this. Oftentimes, enumerators would record names phonetically — the way they sounded to them — sometimes misspelling a name so badly that it ended up having no resemblance to the real name at all.

In further research in Corrine’s family, her oldest daughter, Zoline (age 16, on the 1920 U.S. Census above) was married by age 18, so a search of the 1930 U.S. Census was done under her married name of Zoline Rachal.

Unfortunately, no 1930 census record for Zoline was immediately found. Additional research had to be conducted to search for any known relatives of Zoline who would have been of the age to show up on the 1930 census along with her. 

Once the 1930 U.S. Census Record was finally located for Zoline’s family, it was discovered that Zoline’s name was incorrectly recorded by the census taker as “Oreline.”
Correcting Ancestry.com Records, 1930 source citation

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Get two full weeks of free access to more than 18 billion genealogy records right now. You’ll also gain access to the MyHeritage discoveries tool that locates information about your ancestors automatically when you upload or create a tree. What will you discover about your family’s past?

In this example for Zoline, the Ancestry.com record summary transcription is correct because it was transcribed exactly as the original record was written. It was the original record that was wrong. Correcting Ancestry.com Records, 1930 original census record

How To Make Corrections to Records on Ancestry.com

Ancestry.com gives you the ability to correct mistakes in records quite easily. Below are the steps to include alternate information for a record found on their site.

  1. Select “Add alternate information” on the record’s summary page
  2. Choose the type of information you intend to correct, such as “name” or “birthplace”
  3. Choose the reason for the correction from the list of options
  4. Type the correct information and select “Submit Alternate”
  5. This information will soon be added to the site and become searchable to all. It will not replace the original information, but will be added as an alternative.

We have covered this process in detail, with screenshots, below.

Once you have located a record on Ancestry with incorrect information, please follow these steps to add a correct alternative.

Locate the record which needs to be corrected and click on it. Correcting Ancestry.com Records, 1930 record to correct The record summary page will be displayed. Click “Add alternate information.”

Correcting Ancestry.com Records, record summary Oreline

The following box will be displayed. Click on the drop-down arrow to choose the alternate information.

Correcting Ancestry.com Records, drop down alternate info

Under “Reason”, select the reason for the correction. Correcting Ancestry.com Records, drop down reason

Type in the correct information. Correcting Ancestry.com Records, correct information

Click “Explain or Source your update” – this is an optional field but is highly recommended to provide good source data for the correction and explain why your information is correct.

Correcting Ancestry.com Records, explain or source info

Click “Submit Alternate” and you will see the screen shown below.

Correcting Ancestry.com Records, add your own info to correct

Click Close. When you go back into the record summary page, instead of “Add alternate information,” the record will show “View/Add alternate info.” Click this and the alternate info screen (shown above) will be displayed.

Note: Ancestry will take the alternate information you submit and add it to the record citation. It will also be indexed, so the alternate information will show up when searching for the correct name. Note that this is not done immediately after you correct the record, but it will be done after by Ancestry so future researchers can locate the information quickly.

Here’s an example. The incorrect transcription for Zoline’s mother, Corrine, was previously corrected and has already been indexed by Ancestry. It now shows the following:

Correcting Ancestry.com Records, corrine indexed example

If you place your cursor over the corrected (or “alternate”) name “Corrine Robison”, the following message is displayed: “This value was member-submitted. Click to see details.”

Drawbacks to Member Submitted Corrections on Ancestry

It’s important to keep in mind that some Ancestry users may submit alternate information which is wrong. However, Ancestry has adjusted for that over the past few years by allowing a collaboration of sorts to ensure family members and researchers can end up with the best possible information.

When you click to see the details of any member submitted information, you will see the following: This is what other Ancestry members have added to this record. If you have something to add, click on ‘Add your own’ and tell us what you know.”

If you see that the alternate information added by another user is wrong, it can be corrected quickly by clicking the “Add your own” button and then following the steps listed above.
Correcting Ancestry.com Records, add your own info to correct

When you take the time to submit a correction you are making a lasting contribution to the research of future generations. It can mean the difference between a researcher spending a few minutes trying to find what they’re looking for versus searching for a record for years, or never finding it at all.

And some ancestors may not have very many records available – so it’s important that any, and all, records that are available are as accurate as possible.

You might also like:

Ancestry Has Thousands of “Invisible” Records You Can’t Find With a Search

Find the Hidden Original Records for Ancestry’s Indexes With This Smart Technique

Donna Streetenberger is a professional genealogist and freelance writer. She has enjoyed helping people find their elusive ancestors for over twenty years. With a background in technical writing, she enjoys old world genealogy research coupled with new technology. She has published numerous articles, online and in print, about genealogy research and history. Find her at www.researchingancestry.com.

17 thoughts on “Finding Incorrect Records on Ancestry.com? Here’s How to Fix Them”

  1. I made an error as a complete novice and followed the wrong person as my grandfather. I even married him to my grandmother! I’ve since discovered my error but it persists in numerous people’s trees with my beautiful granma showing up all over. 😥 what to do?

  2. I’m sick of genealogy sites. I’m trying to track my father’s family and every line I find is messed up. One habit that drives me crazy is putting family lore into the family tree and having people migrate just a couple of generations back when there’s at least one alternative tree with different people that were here in the US. Entire uploaded trees are full of mistakes and misleading half entries. I even found a HUGE mistake on a DAR application in my family that I suspect was intentional. DNA tracking isn’t any good either because the DNA system will just choose people with names are “close” and tell you they are your ancestor. FamilySearch is a joke . . . they all are really. Someone else mentioned the folks who just put their direct ancestors in and don’t expect they have brothers and sisters that share parents. Some refuse to accept it. My grandmother’s name is permanently messed up because people go by what they heard her referred to as, but her everyday name was not her legal birth-given name and getting them to accept is impossible. I have records and conversations about why she did not go by her real name, but NOooooooo. The stranger across the country who never met her thinks he knows better.

  3. Ancestry simply don’t care they are raking in the money, to me the biggest problem is all the trees with oh so much wrong information on them all those leaves the sheep (Managers) just follow the leaves and click and there you are an instant family tree full of mistakes. Some of these trees have mangers that are no longer active and maybe even deceased but this wrong information just sits there and before you know it a new sheep opps manager comes along sees all the trees with the wrong information and says well 200 profiles can not be wrong it must be right. Try contacting even politely some of the managers and 9 out of 10 time you just get ignored. i know some people have deliberately put garbage trees on Ancestry just to see how long the sheep will take to follow not long apparently. I use Ancestry for the information but lately the rubbish on there regarding my own family history has caused me to cancell my Subscriotion.

  4. There is an alternative to all this trouble. To leave Ancestry and use an alternative search engine, of which there are many. My biggest issue is the repetitive errors not being corrected. e.g. Hiraethog, Cardigan, Wales, Uk. Hiraethog is not in Cardiganshire, it is in Denbighshire. This is repeated on many, many bits of information, over and over again.

  5. We (my mother and I) have discovered copious amounts of incorrect information about the Bottrell family (James Reynolds, Phoebe Mabel Warby who are my maternal great grandparents. The incorrect information is on both ancestry.com and familysearch.com. This information was entered by Merlene Hall (my paternal aunt) who is a Mormon and has significant mental health issues. She didn’t ask my mother before entering it, even though she knew it was false. This was a deliberate slight on my mother. She has done extensive research on the Hall and Chapman families, and I believe she will have entered that (her side) correctly, but misinformation on the Bottrells/Warbys/Dilgers includes incorrect birth death dates, non-existent family members (eg. an aunt that exist), missing family members (an uncle). We can add additional information to attempt to correct it, but wondering what else you can do to block her and remove misinformation. We have tried approaching her, but she says she cannot correct it.

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